Last updated on: March 3, 2022
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please send your request back at firstname.lastname@example.org. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
There are certain situations where only partial refunds are granted (if applicable) sachet packaging(s) with obvious signs of use:
- Packaging(s) that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (If applicable)
No refund given, exchange offered or correspondence will be entered into for:
- Change of mind
- Products that have been opened or tampered with or are not in their original condition.
- Incorrect orders made by the recipient
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Due to the wide range of personal taste preferences and food likes/dislikes, we, unfortunately, do not offer refunds or replacements for products that are “not quite to your liking.”
We do not guarantee refunds and will approve on a case by case basis. In some instances, a refund fee may apply. Please contact us at email@example.com if you have any issues with our product.
Late or Missing Refunds (If applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (If applicable)
To return your product, you should mail your product to 229 Mountbatten Road, Mountbatten Square #03-01 ROOM3080, Singapore 398007
You will be responsible for paying for your own shipping costs for returning your item.
Depending on your shipping address, the delivery schedule and time of your exchanged product may vary.
If you are shipping over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please DO NOT return any product without contacting us first for specific information regarding the return process.